FAQ & Help

Renters must be at least 21 with a valid license held for 2 years. Some vehicles — premium cars, pickups, vans and trucks — require age 25 or older. Drivers under 25 may pay a young-driver fee.

A valid driver's license, proof of insurance or a protection plan, and a card in your name for the security deposit. We verify your identity before confirming.

Coverage depends on the option you choose at booking. Your personal auto policy or credit card may already cover rentals — check with your insurer. Any damage waiver we offer is optional, and we will tell you what it does and does not cover before you buy it.

Yes, with notice. Tell us at booking if you plan to leave Massachusetts. Some owners limit travel distance, and business or commercial interstate use requires the Business Rental Agreement.

Tolls (including E-ZPass/pay-by-plate), parking tickets and traffic violations during your rental are your responsibility and will be charged to you with a small administrative fee as stated in your agreement.

Free cancellation up to 48 hours before pickup. Later cancellations may be charged one rental day. Full details are in the Rental Agreement.

Only if your lender or leasing company allows it. Many loan and lease contracts restrict renting — please check before applying.

Often not. Many personal policies exclude rental or car-sharing use. You'll need a policy that allows it or the protection option described in your Owner Agreement.

Earnings for each completed rental, minus the platform fee in your Owner Listing Agreement, are paid by direct deposit on the payout schedule in your agreement.

Owners are responsible for routine maintenance and safety repairs. You can book it at partner rates through our Services.

Independent, licensed and insured partner companies. Rental Focus coordinates, quotes and tracks the work.

We connect you with movers and carriers that hold the required federal (FMCSA/USDOT) authority for interstate moves and DPU licensing for moves within Massachusetts.

Yes. Request a business account and we'll set up authorized drivers, billing and your Business Rental Agreement.